Welcome to the future of IT support! To stay competitive, businesses must ensure that their IT infrastructure is always up and running. The demand for 24×7 IT support has become a necessity for organizations of all sizes, as downtime can result in lost productivity, and revenue, and even affects customer trust. With AI and automation, […]
24×7 IT Support in 2023: 7 Best Practices for Businesses to Stay Ahead Read More »
Have you ever experienced a sudden IT outage or system failure? If so, you know how frustrating and costly it can be for your business. In fact, according to a recent study by Gartner, the average cost of network downtime is $5,600 per minute! That’s where NOC monitoring comes in. NOC, or Network Operations Center,
Why Do Growing Businesses Need a 24×7 Network Operations Center? Read More »
As technology advances and companies expand their global footprint, managing service desks across different locations can become a complex and time-consuming task. However, with the help of automation, global service desks are becoming simpler and more efficient in 2023. Consider the following facts about service desk automation – Service desk chatbot automation is transforming global
How Automation is Simplifying Global Service Desks in 2023 Read More »
What is Incident Response? Incident response refers to the process of managing and addressing security incidents that can potentially harm an organization’s information assets or disrupt its business operations. These incidents can include cyberattacks, data breaches, system failures, and other unexpected events. According to Gartner, “2021 saw the highest average breach cost in 17 years,
Incident Response Management: Best Practices and Tips Read More »
As cybercrime becomes increasingly sophisticated and prevalent, businesses must stay ahead of the curve to protect themselves from potential damage. One of the most crucial aspects of modern cybersecurity is threat hunting, which involves actively searching for cyber threats and vulnerabilities before they can be exploited. In this article, we will explore the evolution of
From Reactive to Proactive Threat Hunting: Evolution of IT Security in 2023 Read More »
The complexity of technology and the constant need for change make it difficult for IT teams to keep up, leading to lower visibility into the assets they manage. By optimizing IT asset management processes, organizations can streamline their IT asset operations, reduce complexity, and improve visibility, ultimately leading to more efficient and effective IT asset
Simplifying IT Asset Lifecycle Management with Symphony SummitAI Read More »
The rise of remote work has increased the risk of insider threats for businesses of all sizes. It is critical to have effective cybersecurity measures in place. It is highly important for organizations to recognize the risks that may arise internally within their own operations. Businesses need to prioritize employee involvement as a partnership in
5 Types of Insider Threats, How to Identify Them & Reduce Risks Read More »
Cyber security threats are constantly evolving, and businesses of all sizes are vulnerable to attacks. As we enter 2023, ransomware attacks and social engineering are shifting to a new paradigm. Businesses need to stay on top of the latest cyber security best practices to protect their data and assets. Let’s discuss eleven key cybersecurity best
11 Cyber Security Best Practices for Businesses in 2023 Read More »
“May you live in interesting times” is probably what we are witnessing today. The world is undergoing tremendous transformations due to technology. The work, the workforce, and the workplace – everything is changing at a faster pace. Technology powers nearly every aspect of business and the entire IT infrastructure’s availability has never been more important.
Top Five IT Infrastructure Trends Dominating 2023 Read More »
Over the last few years, businesses have been facing unprecedented strides in building a resilient IT culture. Rapid digitization has influenced every aspect of our economy and society, and it is crucial that this digital environment in which we operate is resilient against disruptions and cyber-attacks. Gartner predicts that by 2025, 70% of CEO’s will
11 Elements of A Resilient IT Strategy in 2023 and Beyond Read More »
