Every company, regardless of size or industry, is at risk of cyber-attacks, which can result in the loss or theft of sensitive data, disruption of operations, and damage to the company’s reputation. Therefore, every company needs to have a cyber security incident response plan in place to manage and mitigate the impact of a cyber-attack.
A cyber security incident response plan outlines the steps that a company should take in the event of a cyber-attack or data breach. It includes the roles and responsibilities of various team members, procedures for communication and reporting, and guidelines for forensic investigation and recovery.
Steps that should be included in a cyber security incident response plan:
Identification: The first step in responding to a cyber-attack is to identify that an incident has occurred. This may involve detecting unusual network activity, receiving alerts from security monitoring tools, or receiving reports from employees or customers about suspicious activity. Containment: Once an incident has been identified, the next step is to contain the attack to prevent it from spreading or causing further damage. This may involve isolating infected systems, blocking access to certain networks or resources, or shutting down certain services.
Analysis: After containing the attack, the next step is to analyze the extent of the damage and determine the root cause of the incident. This may involve collecting and analyzing log files and conducting forensic investigations.
Recovery: The next step is to implement a plan to recover from the attack and restore any lost or damaged data. This may involve rebuilding systems, restoring data from backups, or implementing patches or security updates.
Communication: It is important to keep stakeholders informed about the incident, including employees, customers, regulators, and the media. This may involve issuing press releases, updating social media accounts, or holding press conferences.
In India, companies in various sectors and industries are subject to different regulations and guidelines related to cyber security and incident response. Here are a few examples:
Financial sector: Companies in the financial sector, including banks and insurance companies, are subject to the Reserve Bank of India’s (RBI) guidelines on cyber security and incident management. These guidelines require financial institutions to implement robust cybersecurity frameworks and incident response plans, and to report any significant incidents to the RBI.
Healthcare sector: Companies in the healthcare sector, including hospitals and healthcare providers, are subject to the Personal Data Protection Bill, which requires them to protect personal data, including sensitive personal data such as medical records. They are also required to implement incident response plans and to report any data breaches to the relevant authorities.
Telecommunications sector: Companies in the telecommunications sector, including telecom operators and internet service providers, are subject to the Telecom Commercial Communications Customer Preference Regulations, which require them to protect customer data and implement measures to prevent spam and unsolicited commercial communications. They are also required to report any cyber security incidents to the Telecom Regulatory Authority of India (TRAI).
e-Commerce sector: : Companies in the e-commerce sector, including online retailers and marketplaces, are subject to the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, which require them to protect personal data and to implement measures to prevent data breaches. They are also required to report any data breaches to the relevant authorities.
Companies need to be aware of and comply with any relevant regulations and guidelines related to cyber security and incident response in their respective sectors.
Frameworks and guidelines that can be used as a basis for developing a cyber security incident response plan:
National Institute of Standards and Technology (NIST) Cybersecurity Framework: The NIST Cybersecurity Framework is a set of guidelines and best practices developed by the National Institute of Standards and Technology (NIST) for managing cybersecurity risks. It includes a set of core functions (Identify, Protect, Detect, Respond, and Recover) that can be used as a basis for developing an incident response plan.
International Organization for Standardization (ISO) 27001: ISO 27001 is an international standard for information security management systems (ISMS). It provides a set of requirements for establishing, implementing, maintaining, and continually improving an ISMS, including guidelines for incident response.
Payment Card Industry Data Security Standard (PCI DSS): The PCI DSS is a set of security standards developed by the Payment Card Industry Security Standards Council (PCI SSC) to protect cardholder data. It includes specific requirements for incident response, including the development and testing of incident response plans.
Cybersecurity and Infrastructure Security Agency (CISA) – Cyber Incident Scoring System (CISS):The CISS is a tool developed by the Cybersecurity and Infrastructure Security Agency (CISA) to help organizations assess and prioritize cyber incidents. It includes a set of criteria for determining the impact and likelihood of an incident, as well as recommendations for response and recovery.
As a company with a dedicated cybersecurity practice and a 24×7 SOC, we are well-equipped to help other companies with their cybersecurity incident response plans. Our team of experts can work with you to develop a comprehensive incident response plan that meets the specific needs and requirements of your organization. This may involve conducting a risk assessment, identifying potential threats, and establishing procedures for responding to and recovering from incidents.
In the event of a cyber-attack, we are here to provide ongoing support and assistance. Our 24×7 SOC can provide real-time monitoring and alerts, as well as technical expertise and assistance to help you respond to and recover from the incident. We can also coordinate with external partners and cybersecurity consultants, to ensure that you have the resources and support you need.
In addition to helping you develop and implement your incident response plan, we can also help you test and refine it through regular drills and simulations. This can help to ensure that your team is prepared to respond effectively to a real-world incident.
Finally, we can provide your employees with cyber security training to help raise awareness of best practices and common threats. This can include training on how to identify suspicious emails, how to create strong passwords, and how to report potential threats.
Overall, as a company with a strong track record in infrastructure-managed services, we are well-equipped to help you develop and implement an effective cyber security incident response plan, as well as provide ongoing support and assistance in the event of a cyber-attack. So, we can be a reliable partner for your company’s cyber security needs.