is a Digital Employee Experience Platform

Organizations tend to spend a lot of valuable time in managing routine employee tasks, sparing very little time for creative problem-solving and other customer-centric work. helps save time by eliminating the need for human employees to conduct time-consuming and tedious routine tasks. Our solutions will integrate artificial intelligence (AI) to address task-automation requirements, making service automation smarter and more agile.

Progressive Infotech’s Approach


Evaluate processes that are repetitive and simple to execute for example IT Support Level 1. And identification of repetitive and large volume activities.


Create Automation Bots/scripts to can run these tasks by using tools.


These bots are designed and implemented to streamline – End Users Management, IT Service Desk and Data Center Operations.

  • These BoTs can also be deployed for Service Desk activities which will reduce the turnaround time for tickets.
  • BoTs can also be triggered for remotely logging into servers to execute certain commands or tasks.
  • BoT dashboard will give us a good understanding of the BoT activities and measure the performance of the BoTs.

Automation Benefits

Reduce Operational Costs
Enhance work accuracy
Reduce IT dependency
Enhance business efficiency
Improved Employee Productivity

Quick Start Your IT Services Automation

Automation within IT infrastructure management

Servers, storage, network, OS/virtualization, database, middleware, End User Compute (EUC), and service desk

Use cases of tasks automated

Hardware or service provisioning, capacity management, helpdesk/support operations, patch management, end-user automation, and performance monitoring, incident management, self-healing, and prevention

Transformation and modernization

Using performance data to identify areas for improvement and modernization of IT infrastructure services

Use Cases

Automation in a glance

  • Automate password reset and unlock accounts
  • Real-time Active Directory (AD) user profile update
  • Automate device configuration and software installation
  • Access Provisioning & Deprovisioning
  • Employee Onboarding & Offboarding
  • Self-service chatbot
  • Service Desk Tool integration
  • Remove infected files blocked by malware

Let’s Talk About Project.

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