Getting Best out of Managed Services
Managed services have come a long way from basic monitoring and management of IT systems to more sophisticated services. As technology is now more intrinsic to customer’s business functions the managed services have to be more adaptable to customer business requirement than a basic prescription of maintaining IT systems. In today’s competitive environment the managed services have to manage and monitor core business applications up and running to drive efficiency and effectiveness so that customer remains ahead of the competition.
At the heart of our managed services is ProCare, an approach to total customer experience management which creates customer delight through:
- Know your customer’s Customer: KYCC helps in fine-tuning the IT services to bring efficiency in IT systems by understanding the enterprise’s IT customer need and catering as per expectations
- Continual Service Improvement Plan: By regular gap analysis of services to SLA we are able to bring improvement to services
- Business User Service Availability Assurance: BUSA is a way forward approach to enhance performance and realise strategy by developing our people
- Voice of Customer: VOC through capturing customer feedback and implementing these feedbacks to services delivery helps in improving services
Our Managed Services are provided round-the-clock from our state-of-art delivery centre for more information visit www.progressive.in