Progressive Infotech (Workelevate) Recognized as a Niche Player in the 2024 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools
Are these digital workplace challenges bothering you?
- Supporting work from anywhere, anytime, and on any device 24x7.
- An explosion in the variety and versions of end points to support.
- Managing endpoint visibility and compliance.
- Endpoint security management with the advent of hybrid and remote work.
- Lack of a framework for process management and change management.
- The need to recruit & incur additional costs in onboarding a specialist.
- Risk of downtime, lost productivity, and compromised employee experience.
Bridge The Gaps
Enable Faster Digital Workplace Management
A modern workplace is all about seamless processes and lightning-fast collaboration. Navigating across multiple business applications and productivity tools, your end-users adapt to the change but struggle due to the increasing clutter. Digital Workplace Management Services allow you to clear the clutter, centralize the processes, and bring ease & flexibility for your end-users.
Turning to service automation helps modernize services and speed response times. Leveraging the automation approach, Driving digital workplace support for remote and in-office employees, service automation helps modernize services and speed response times. Leveraging the automation approach, Progressive's digital workplace management delivers 360° employee support services while enhancing your endpoint visibility for data-driven decision-making.
Get Ready for the Future
Our Digital Workplace Management Offering Includes
End-user Experience Management
How do you ensure that the end-users can use a product or service effectively and efficiently and that they are satisfied with their experience? Well, our end-user experience management service helps businesses monitor and address any issues (IT, HR, Field, Facilities, etc.) that may be impacting their experience and focuses on improving it continuously.
Endpoint Security Management
As cyber-attacks become increasingly sophisticated, safeguarding all endpoints throughout your business network becomes a more challenging task. However, our endpoint security management services can offer comprehensive protection by carefully monitoring and managing endpoints in accordance with your company's requirements and policies.
Meeting Room & Townhall Management
Hybrid work has forced the workplace to evolve and become more digital. Conducting a virtual meeting that combines remote and in-office workers together can be challenging due to several technical reasons from the end-user’s side. Our digital workplace support ensures seamless connectivity for meeting room & town hall management by resolving such issues in real time.
BYOD – Mobile Device Management
Bring your own device, or BYOD is the evolving trend of employees using preferable devices for work purposes. It includes smartphones, tablets, and other devices. Progressive’s digital workplace management empowers your end-users to access all of their apps and data on any device while delivering support and maintaining full visibility and control.
Employee Onboarding & Offboarding
Ensure employees start on the right foot with a smooth and efficient onboarding process. Our digital workplace management services help HR departments to conduct onboarding and offboarding of employees faster and help deliver a seamless transition for them while saving a lot of time using automated workflows.
Virtual Desktop Management
The new hybrid work era demands that employees must be in-sync with their workloads and stay productive. Virtual Desktop Interfaces have emerged as a solution for businesses to achieve higher availability. Leverage robust support for Desktop-as-a-service and VDI management and deliver a hassle-free digital workplace experience with Progressive’s VDI Support & Management.
End User Application Support
To simplify several tasks, business applications are deployed, and the end-users utilize them to maintain business continuity. Progressive helps businesses transform the way they manage applications by enabling round-the-clock support services that help improve operational efficiency, reduce downtime, and maximize end-user productivity.
Unified Collaboration
The way people work has changed dynamically, and technologies have played a pivotal role in the evolution of the workplace. Progressive helps businesses to enable a fully digital workplace by providing support for collaboration applications and technologies they use to team-up for a project, share files and documents, and collaborate whenever required.
Powered by Workelevate
Leveraging Automation To Drive Digital Dexterity
Workelevate is a powerful platform for digital workplace management, seamlessly addressing employee support requests and enabling automation through advanced technologies such as AI, machine learning, and NLP. With an omnichannel AI chatbot, end-users can resolve repetitive queries on their own, while live remote services offer end-user device and business application support.
Moreover, Workelevate goes beyond IT and admin support, featuring an HR chatbot that streamlines HR support and communication. Seamlessly integrating with ITSM, HRMS, and messaging platforms, Workelevate is a powerful platform that empowers businesses of all sizes to enhance their hybrid work support, streamline ticket management, and accelerate their digital workplace management.
Embrace The Future of Work – Benefits of Digital Workplace Management
Improved Employee Experience
Elevate your employees' experience with modern technologies, making them happier, faster, and more productive. Measure digital workplace success using experience level agreements (XLAs) and ensure a productive environment with integrated 24x7 support for your employees to perform better.
Secured Digital Workplace
Progressive's 24x7 Security Operations Center proactively monitors, identifies, and responds to endpoint threats. It features User & Entity Behavior Analytics (UEBA) for advanced protection against malware, ransomware, and other cybersecurity threats, safeguarding your workplace against digital threats.
Centralized Support
We provides a single point of contact for efficient workplace support, with self-service conversational AI and live remote support available 24x7. Our experience management console allows real-time analysis, providing a centralized interface to manage digital workplace support services.
Faster Customer Service
A well-managed digital workplace can lead to happier employees, translating into happier customers. By providing employees with the necessary tools to offer customer service at a faster pace, digital workplace management results in higher customer satisfaction.
Reduced Support Costs
Our managed digital workplace services help reduce support costs by empowering end-users with self-service digital workplace tools. Employees can solve around 40% of common issues without helpdesk support, resulting in significant cost savings for your organization.
Better ROI
We understand your end-users' requirements and craft our services accordingly. Using an ROI calculator, we provide a customized digital workplace management offering that aligns with your strategy and ensures maximum return-on-investment for your business.
Managed Digital Workplace Services – FAQ's
What are some common digital workplace challenges?
Some common digital workplace challenges include supporting work from anywhere, anytime, and on any device 24x7, managing endpoint visibility and compliance, managing endpoint security with the advent of hybrid and remote work, and the lack of a framework for process management and change management.
How can digital workplace management services help simplify processes for end-users?
Digital workplace management services help simplify processes for end-users by centralizing processes and clearing clutter, delivering self-service capabilities, and eliminating 40% of common support requests that are repetitive through service automation.
What is end-user experience management?
End-user experience management is a service that helps businesses monitor and address any issues that may be impacting the end-users' experience and focuses on improving it continuously.
What is endpoint security management?
Endpoint security management is a service that offers comprehensive protection by carefully monitoring and managing endpoints in accordance with your company's requirements and policies, safeguarding all endpoints throughout your business network from cyber-attacks.
How can a well-managed digital workplace improve employee retention?
A well-managed digital workplace improves the overall employee experience, driving and achieving enterprise-wide digital dexterity, and focusing on retaining top talent while ensuring that their digital needs are taken care of, resulting in better experience, thus, higher employee retention rates.
