Digital Workplace Transformation Services
What is Workelevate?
Adopted by some of the top enterprises across industries, Progressive’s WORKELEVATE is a digital workplace service transformation solution (platform + services) built upon the organization’s diverse end-user experience management expertise of over 2 decades. It is led by automation, 24x7 Live Agent Assist, Hands & Feet Support and a plethora of self-help & self-healing capabilities that aim to resolve employee service requests (IT, HR, Field, etc.) faster while maximizing digital workplace efficiency and elevating employee experience.
All-in-one Digital Workplace Services
Fuel your IT mechanism with robust Automation-led support with proactive maintenance.
- Self Service (IT)
- Active Directory User Management
- Software Provisioning
- End User Device Management
- Meeting Room Management
Manage field employees with 100% visibility & deliver seamless service request resolutions.
- Mobile Field Services
- Field Performance Monitoring
- Customer Experience Management
- Order Management
- Content Repository
Engage your workforce better by streamlining HR Services, especially for hybrid working.
- Self Service (HR)
- On-boarding & Off-boarding
- Leave Management
- Travel & Expense Management
- Benefits / Claims
Why WORKELEVATE ?
Employee Centricity
Experience-focused metrics to measure outcomes (XLA’s over SLA’s)
24x7 Instant Service
Live Remote Agent Support resolving 75%-80% tickets with ZERO TOUCH
Cost Reduction
30%+ cost savings vis-a-vis onsite contract & head-count reduction
Omni Channel Support
Enable employees to access support through their preferred channel
Features of Workelevate Service Desk
- Omnichannel Support
- 24x7 Support
- Problem Management
- Vendor Management
- Application Support
- Change Management
- Service Catalog
- Asset Management
Let's Talk!
Get in touch with us to see our solutions in action