Digital Workplace Transformation Services

What is Workelevate?

Adopted by some of the top enterprises across industries, Progressive’s WORKELEVATE is a digital workplace service transformation solution (platform + services) built upon the organization’s diverse end-user experience management expertise of over 2 decades. It is led by automation, 24x7 Live Agent Assist, Hands & Feet Support and a plethora of self-help & self-healing capabilities that aim to resolve employee service requests (IT, HR, Field, etc.) faster while maximizing digital workplace efficiency and elevating employee experience.

All-in-one Digital Workplace Services

IT Ops Service Desk

Fuel your IT mechanism with robust Automation-led support with proactive maintenance.

  • Self Service (IT)
  • Active Directory User Management
  • Software Provisioning
  • End User Device Management
  • Meeting Room Management
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Field Ops Service Desk

Manage field employees with 100% visibility & deliver seamless service request resolutions.

  • Mobile Field Services
  • Field Performance Monitoring
  • Customer Experience Management
  • Order Management
  • Content Repository
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HR Ops Service Desk

Engage your workforce better by streamlining HR Services, especially for hybrid working.

  • Self Service (HR)
  • On-boarding & Off-boarding
  • Leave Management
  • Travel & Expense Management
  • Benefits / Claims
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Employee Centricity

Experience-focused metrics to measure outcomes (XLA’s over SLA’s)

24x7 Instant Service

Live Remote Agent Support resolving 75%-80% tickets with ZERO TOUCH

Cost Reduction

30%+ cost savings vis-a-vis onsite contract & head-count reduction

Omni Channel Support

Enable employees to access support through their preferred channel

Features of Workelevate Service Desk

  • Omnichannel Support
  • 24x7 Support
  • Problem Management
  • Vendor Management
  • Application Support
  • Change Management
  • Service Catalog
  • Asset Management

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Get in touch with us to see our solutions in action

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