Adopted by some of the top enterprises across industries, Progressive’s WORKELEVATE is a digital workplace service transformation solution (platform + services) built upon the organization’s diverse end-user experience management expertise of over 2 decades. It is led by automation, 24x7 Live Agent Assist, Hands & Feet Support and a plethora of self-help & self-healing capabilities that aim to resolve employee service requests (IT, HR, Field, etc.) faster while maximizing digital workplace efficiency and elevating employee experience.
Experience-focused metrics to measure outcomes (XLA’s over SLA’s)
Live Remote Agent Support resolving 75%-80% tickets with ZERO TOUCH
30%+ cost savings vis-a-vis onsite contract & head-count reduction
Enable employees to access support through their preferred channel
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