Progressive shall strive to deliver best in class IT services and solutions through proven processes and methodologies
The Quality Management System of Progressive Infotech for IT Infrastructure Services has been certified for ISO 9001:2008.
Progressive has been ISO 20000-1: 2011 certified for Service Delivery and Support.
Progressive has been ISO 27001: 2013 certified for establishing and maintaining an Information Security Management System (ISMS) standard.
We at Progressive Infotech Pvt. Ltd. help companies to manage their IT Infrastructure Service by adhering robust delivery process model in line with internationally acclaimed Quality Management Process models such as ISO 20000-1: 2011, ISO 27001:2013 Plus CMMI (SVC for Services & DEV for Development) and Governance model based on COBIT.
Quality is one of our benchmarks of success which ensures performance with operational excellence to maximizing customer delight.
Quality means different things to different people and it is important when we talk about quality we have common understanding and agreement about what we mean. Our Quality model provides a clear context for discussing what we mean by quality with our clients and our employee.
Our Organization’s Quality management is focused not only on product and service quality, but also on the means to achieve it and knowing your Customer’s customer. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality. Progressive Quality team also includes the Governance part which means that monitoring the actions, policies and decisions and measuring the output in terms of organizational growth. The Quality and Governance department built a unique framework for Progressive which focus on the organization’s mission and values.
We have a dedicated team of Resources who are directly or indirectly involved in every aspect of organization and play an important role in achieving the goals.
Performance areas of Quality and Governance:
- Highest priority on customer needs
- Strong focus on on-time and on-quality delivery
- Implementation of best-practice
- Quality Management processes in production.
- Intense oversight and training.
- Continuous improvements through people, processes and tools
Progressive Infotech has developed IT Service Excellence Management System certified for Quality Management System, IT Service Management System, IT Security Management System and implemented this to ensure consistency in providing the IT services to its customers including the internal customers.
“Progressive Infotech shall ensure confidentiality, Integrity and availability of all information assets while delivering the services to meet customer and legal requirement”