Modernize the
end-user experience

Simplifying ‘work from anywhere’ for end-users, Progressive’s WORKELEVATE Global Service Desk leverages service automation and enables 24x7 digital workplace support.

Hybrid workforces are no doubt of our new norm. To improve support for remote and in-office workers, many organizations have turned to automation to ramp up employee services and speed response times. Leveraging the automation approach, Progressive’s Workelevate Global Service Desk enables digital workplace service automation and provides a better employee experience impacting your business positively.

Why Progressive?

Trusted by some of the top businesses across industries, Progressive Infotech is an IT Managed Services provider helping enterprises accelerate their digital transformation by providing employee-centric services. Encompassing more than 1000+ professionals, 150+ active clients, and an integrated 24×7 operation center in India’s National Capital Region – we leverage technology, talent, and capabilities to help customers achieve business outcomes.

24+

Successful
Years

150+

Active
Clients

1000+

Technical
Resources

95%+

Annuity
Business

70%+

Customers
>5+ Years

CRISIL
BBB-/Stable

Are these concerns holding your business back?

  • Wasted time on recurring tickets
  • Supporting work from anywhere, anytime, and on any device 24x7
  • Too many SPOCs for employee needs
  • Risk of downtime, lost productivity, and compromised employee experience
  • An explosion in the variety and versions of end points to support
  • Managing endpoint visibility and compliance
  • Endpoint security management with the advent of hybrid and remote work
  • Lack of a framework for process management and change management
  • The need to recruit & incur additional costs in onboarding a specialist

Rethink End-User Support
With Automation

Self-Service Platform

Manage and transform your end-user experience by providing self-service capabilities and driving digital dexterity for a smarter and more efficient workplace.

Self-Healing Agent

Enable your systems to automatically conduct health checks, detect and remediate issues without service desk intervention and prevent downtime.

Conversational Chatbot

Deliver support seamlessly through an omnichannel, rule-based chatbot that enables faster resolutions, automates repetitive requests, and provides one-click fixes.

End-User Device Support

Troubleshoot end-user devices remotely and reduce downtime risks with a comprehensive suite of services to support ‘work from anywhere’.

Business Application Support

Provide instant assistance to the end user’s queries with business applications critical to your operations and avoid any downtime & data loss.

Productivity & Collaboration Application Support

Handle issues with productivity & collaboration applications such as Microsoft O365 & G Suite & deliver accurate responses to support requests.

Lightning-fast IT Support

Resolves queries seamlessly using automation

  • Self Service (IT)
  • Software Provisioning
  • Printer Support
  • End User Device Management
  • L0 Business Apps Support

Instant HR Support

Streamlines HR Processes for better experience

  • Self Service (HR)
  • Onboarding & Offboarding
  • Travel And Expense
  • Leave Management
  • Benefits/Claim Management
  • Employee Communication

To ensure cost and service-delivery efficiency, Workelevate
24x7 Global Service Desk Capabilities Include

Incident Management
Problem Management
Asset Management
Service Catalog
Change Management
Vendor Management
Application Support

Elevate Employee Experience for the
Future of Work

End-user Centricity

Workelevate drives user-centric support services that focus on the end user's needs while ensuring their productivity through digital workplace support. Be it support queries for IT or HR, Workelevate Global Service Desk delivers services that not only help businesses drive change but also upscale employee experience and foster digital dexterity.

24x7 Instant Service

Delivering one-click remediations and instant live agent connect driven by the platform and global service desk respectively, the digital workplace service transformation solution enables faster service for end-users to get their queries resolved quickly, allowing them to focus on their work without wasting any time or loss of productivity due to delayed support.

Cost Reduction

Support services are critical to businesses as technology investments need to be optimized to maintain a cost-effective strategy that aligns with the objectives. Workelevate helps businesses with reducing service desk dependency and simplifies ticket management by enabling automation-led services that ensure improved end-user experience and hybrid work productivity.

Omni Channel Support

End-users are digitally savvy people who prefer one single point of contact for all of their communication. Workelevate’s omnichannel availability across top business communication platforms makes it a perfect digital workplace support solution for end-users to get their queries resolved within the same environment they communicate with for all purposes.

Let's Talk!

Get in touch with us to see our solutions in action

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