Simplifying ‘work from anywhere’ for end-users, Progressive’s WORKELEVATE Global Service Desk leverages service automation and enables 24x7 digital workplace support.
Hybrid workforces are no doubt of our new norm. To improve support for remote and in-office workers, many organizations have turned to automation to ramp up employee services and speed response times. Leveraging the automation approach, Progressive’s Workelevate Global Service Desk enables digital workplace service automation and provides a better employee experience impacting your business positively.
Trusted by some of the top businesses across industries, Progressive Infotech is an IT Managed Services provider helping enterprises accelerate their digital transformation by providing employee-centric services. Encompassing more than 1000+ professionals, 150+ active clients, and an integrated 24×7 operation center in India’s National Capital Region – we leverage technology, talent, and capabilities to help customers achieve business outcomes.
Manage and transform your end-user experience by providing self-service capabilities and driving digital dexterity for a smarter and more efficient workplace.
Enable your systems to automatically conduct health checks, detect and remediate issues without service desk intervention and prevent downtime.
Deliver support seamlessly through an omnichannel, rule-based chatbot that enables faster resolutions, automates repetitive requests, and provides one-click fixes.
Troubleshoot end-user devices remotely and reduce downtime risks with a comprehensive suite of services to support ‘work from anywhere’.
Provide instant assistance to the end user’s queries with business applications critical to your operations and avoid any downtime & data loss.
Handle issues with productivity & collaboration applications such as Microsoft O365 & G Suite & deliver accurate responses to support requests.
Workelevate drives user-centric support services that focus on the end user's needs while ensuring their productivity through digital workplace support. Be it support queries for IT or HR, Workelevate Global Service Desk delivers services that not only help businesses drive change but also upscale employee experience and foster digital dexterity.
Delivering one-click remediations and instant live agent connect driven by the platform and global service desk respectively, the digital workplace service transformation solution enables faster service for end-users to get their queries resolved quickly, allowing them to focus on their work without wasting any time or loss of productivity due to delayed support.
Support services are critical to businesses as technology investments need to be optimized to maintain a cost-effective strategy that aligns with the objectives. Workelevate helps businesses with reducing service desk dependency and simplifies ticket management by enabling automation-led services that ensure improved end-user experience and hybrid work productivity.
End-users are digitally savvy people who prefer one single point of contact for all of their communication. Workelevate’s omnichannel availability across top business communication platforms makes it a perfect digital workplace support solution for end-users to get their queries resolved within the same environment they communicate with for all purposes.