Pain Points In Modern Digital Workplace
Hybrid Work
Support for Work from Anywhere, Anytime, across time zones & devices.
Increased Cost Of Support
Scaling 24x7 People Based Support Strains the Budget.
Service Desk Nightmare
Increased Volume of Repetitive Tickets.
Productivity Loss
Separate Service Desks for each function causes delays and dissatisfaction with employees.
Tools Sprawl
Separate tools being used for AD, asset, patch, campaign management & end user management.
The Experience Factor
Only SLA fails to capture the employee sentiment.
Value Proposition
Employee Experience
Boosts workplace positivity through effective communication and empowered self-service options enhancing user engagement and satisfaction.
24/7 AI Support
Ensures always on always available employee support for enhanced employee satisfaction.
Operational Efficiency
Reduces manual workload, allowing IT & non-IT admins to focus on strategic initiatives.
Scalable Platform
Seamlessly scales to support end-user support expansion with minimal oversight vis-a-via resource-intensive manual support.
AI-Powered Digital Experience & Endpoint Management
Digital Employee Experience
IT Self-Service | Password Reset/Unlock | Software Deployment | Printer Configuration | Ticket Management | Troubleshooting | Request Asset/Software/Websites | Book a Meeting Room | HR Self Service and more…
WORKELEVATE
Service
LLM
Service
Services
Service
Service
Unified Endpoint Management
Employee Experience Management | Endpoint Management | OS Patch Management | IT Asset Inventory | Remote Access & Remediation | AD Management | Root Cause Analysis | Workflows | Campaigns & Pulse Surveys and more…
Drive Support Services to Make Your Workforce…
Happier
Employees get to enjoy their work, embracing digital dexterity and making their work less arduous and confining, and balance their personal and work lives for a happier experience.
Faster
They can now work faster and avoid the frustration that comes with being slackened by delayed support, distractions, and irrelevancies that divert them from their goals.
Smarter
They can now work smarter and improve the quality of their output, be more strategic and spend time on high impact, satisfying work, rather than mundane repetition and drudgery.
Do these end-user support challenges sound familiar?
- Wasted time on recurring tickets
- Supporting work from anywhere, anytime, and on any device 24x7
- Too many SPOCs for employee needs
- Risk of downtime, lost productivity, and compromised employee experience
- An explosion in the variety and versions of end points to support
- Managing endpoint visibility and compliance
- Endpoint security management with the advent of hybrid & remote work
- Lack of a framework for process management and change management
- The need to recruit & incur additional costs in onboarding a specialist
Resolve 30% to 40% of support requests automatically and
80% - 90% requests using live remote support.
ITSM Integrations
Workelevate is easy to connect to any app with open APIs. We constantly improve its integration capabilities with different ITSM tools.
Omnichannel Availability
Seamless resolution of end-user IT queries
- Self Service (IT)
- Software Provisioning
- Printer Support
- End User Device Management
- L0 Business Apps Support
Automation-led HR processes to save time
- Self Service (HR)
- Onboarding & Offboarding
- Travel And Expense
- Leave Management
- Benefits/Claim Management
- Employee Communication
