Progressive Infotech (Workelevate) Recognized as a Niche Player in the 2024 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools

Elevate |
Employee Experience

Experience the Power of our Digital Employee Experience Platform for making your employees Happier, Faster and Smarter
Gartner Magic Quadrant

Pain Points In Modern Digital Workplace

Hybrid Work

Hybrid Work

Support for Work from Anywhere, Anytime, across time zones & devices.

Increased Cost Of Support

Increased Cost Of Support

Scaling 24x7 People Based Support Strains the Budget.

Service Desk Nightmare

Service Desk Nightmare

Increased Volume of Repetitive Tickets.

Productivity Loss

Productivity Loss

Separate Service Desks for each function causes delays and dissatisfaction with employees.

Tools Sprawl

Tools Sprawl

Separate tools being used for AD, asset, patch, campaign management & end user management.

Experience Factor

The Experience Factor

Only SLA fails to capture the employee sentiment.

Value Proposition

Value Proposition
Employee Experience

Employee Experience

Boosts workplace positivity through effective communication and empowered self-service options enhancing user engagement and satisfaction.

24/7 AI Support

24/7 AI Support

Ensures always on always available employee support for enhanced employee satisfaction.

Operational Efficiency

Operational Efficiency

Reduces manual workload, allowing IT & non-IT admins to focus on strategic initiatives.

Scalable Platform

Scalable Platform

Seamlessly scales to support end-user support expansion with minimal oversight vis-a-via resource-intensive manual support.

AI-Powered Digital Experience & Endpoint Management

Digital Employee Experience

Digital Employee Experience

IT Self-Service | Password Reset/Unlock | Software Deployment | Printer Configuration | Ticket Management | Troubleshooting | Request Asset/Software/Websites | Book a Meeting Room | HR Self Service and more…

WORKELEVATE

Notification
Service
NLP/
LLM
Workflow
Service
Integration
Services
Telemetry
Service
Agent
Service
Unified Endpoint Management

Unified Endpoint Management

Employee Experience Management | Endpoint Management | OS Patch Management | IT Asset Inventory | Remote Access & Remediation | AD Management | Root Cause Analysis | Workflows | Campaigns & Pulse Surveys and more…

Drive Support Services to Make Your Workforce…

Happier

Employees get to enjoy their work, embracing digital dexterity and making their work less arduous and confining, and balance their personal and work lives for a happier experience.

Faster

They can now work faster and avoid the frustration that comes with being slackened by delayed support, distractions, and irrelevancies that divert them from their goals.

Smarter

They can now work smarter and improve the quality of their output, be more strategic and spend time on high impact, satisfying work, rather than mundane repetition and drudgery.

Do these end-user support challenges sound familiar?

  • Wasted time on recurring tickets
  • Supporting work from anywhere, anytime, and on any device 24x7
  • Too many SPOCs for employee needs
  • Risk of downtime, lost productivity, and compromised employee experience
  • An explosion in the variety and versions of end points to support
  • Managing endpoint visibility and compliance
  • Endpoint security management with the advent of hybrid & remote work
  • Lack of a framework for process management and change management
  • The need to recruit & incur additional costs in onboarding a specialist
end-user support challenges

Resolve 30% to 40% of support requests automatically and
80% - 90% requests using live remote support.

ITSM Integrations

summitai
freshdesk
servicenow
bmc
zoho-desk

Workelevate is easy to connect to any app with open APIs. We constantly improve its integration capabilities with different ITSM tools.

Omnichannel Availability

ms-team
Slack
whatsapp
firefox
Microsoft_Edge
Chrome
Safari_browser
end-user IT queries

Seamless resolution of end-user IT queries

  • Self Service (IT)
  • Software Provisioning
  • Printer Support
  • End User Device Management
  • L0 Business Apps Support
HR processes

Automation-led HR processes to save time

  • Self Service (HR)
  • Onboarding & Offboarding
  • Travel And Expense
  • Leave Management
  • Benefits/Claim Management
  • Employee Communication
Get a Quote
Looks good!
Please enter your name.
Looks good!
Please enter your phone number.

Looks good!
Please provide a valid email address.
Looks good!
Please enter your company name.
Looks good!
Please enter your messsage.
Black Arrow White Arrow