Progressive Infotech (Workelevate) Recognized as a Niche Player in the 2024 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools
Future Forward IT Service Desk
Deliver Seamless IT Support & Resolve Service Requests Instantly
IT Ops Service Desk
Manual ticket triaging is time-consuming and prone to human error. By enabling automation-led services, knowledge base, resolution notes, and next-best actions to service agents, Workelevate IT Ops Service Desk help them deliver accurately resolved IT support requests in seconds. Streamlining service request resolutions through a rule-based chatbot, live remote support, and on-call / on-site support enables IT efficiency with employee centricity. By resolving issues faster, Workelevate helps save cost and loss of productivity.
All-in-one IT Support Services
Packed with all the Features to Take the Right Action
- IT Self Service
- Active Directory User Management
- Software Provisioning
- End-user Device Management
- Meeting Room Management
Scale Employee Support with Streamlined IT Services
How WORKELEVATE Drives IT Service Desk Efficiency with Employee Self-Service Capabilities
Automation-led Efficiency
By automating repetitive tasks, processes, and workflows, WORKELEVATE enables IT support agents to focus on higher-value work, propelling IT service desk productivity.
Omni-channel Support
Personalized 24/7 self-service support enables end-users to find accurate resolutions in seconds on any channel or device. WORKLELEVATE helps eliminate long user wait times.
Simplified Ticket Management
Empower IT Service Agents with the right tools and knowledge-base for enabling faster ticket management to deliver service request resolutions in seconds.
IT Cost Optimization
By closing service gaps, the digital workplace service transformation solution eliminates inefficiencies and cuts service desk costs, reduces CapEX & OpEX.
